Privacy Policy

1. About This Policy

This privacy policy explains how Prestige Plaster & Paint (“I”, “me”, “my”) collects, uses, stores, and protects personal information provided through this website. I am committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information I Collect

I only collect personal information that you voluntarily provide through the enquiry form or quote calculator on this website. This may include:

• Your full name
• Phone number
• Email address
• Job details, descriptions, and project requirements you provide
• Photographs of your property that you choose to upload

I do not collect personal information through cookies, analytics tracking, advertising pixels, or any other automated means. I do not collect sensitive information such as financial details, health information, or government identifiers.

3. How I Use Your Information

Personal information collected through this website is used solely for the following purposes:

• Responding to your enquiry
• Preparing and providing a quote for your plastering or painting project
• Communicating with you about your job, including scheduling inspections or site visits
• Following up on a previously submitted enquiry

I do not sell, rent, trade, or disclose your personal information to any third party for marketing, advertising, or any purpose unrelated to your enquiry.

4. Consent

By submitting an enquiry form or using the quote calculator on this website, you consent to the collection and use of your personal information as described in this policy. You may withdraw your consent at any time by contacting me directly (see Section 9 below).

5. Third-Party Service Providers

To process your enquiry, this website uses the following third-party services:

• EmailJS — used to transmit your form submission to me via email. EmailJS processes your name, email, phone number, and message content for this purpose only.
• Cloudinary — used to securely handle and temporarily store photographs you upload with your enquiry.

These providers act as data processors and only receive the minimum information necessary to perform their function. I do not authorise these providers to use your data for any other purpose. I encourage you to review their respective privacy policies:

• EmailJS Privacy Policy
• Cloudinary Privacy Policy

6. Data Storage & Security

I take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, in accordance with APP 11.

Information submitted through the enquiry form is transmitted via email and stored in my email system. Uploaded photographs are temporarily hosted by Cloudinary. I do not maintain a separate customer database on this website.

I retain your information only for as long as reasonably necessary to respond to your enquiry and complete any agreed work, or as required by law. When your information is no longer needed, I take reasonable steps to destroy or de-identify it.

7. Quote Calculator Disclaimer

The quote calculator on this website provides indicative estimates only. These figures are automatically generated based on the information you enter and general pricing assumptions.

• Calculator results are not a formal quote, binding offer, or contract
• A final quote is always confirmed after an in-person inspection of the job site
• Actual pricing may vary depending on site conditions, wall or ceiling condition, access requirements, materials needed, job complexity, and other factors only assessable on-site

No information entered into the quote calculator is stored or transmitted unless you also submit the enquiry form.

8. Your Rights

Under the Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Access — request a copy of any personal information I hold about you (APP 12)
• Correction — request that I correct any inaccurate, out-of-date, or incomplete information (APP 13)
• Deletion — request that I delete your personal information where it is no longer needed
• Complaint — if you believe I have breached the APPs, you may lodge a complaint with me directly or with the Office of the Australian Information Commissioner (OAIC)

I will respond to access and correction requests within 30 days.

9. Contact

If you have questions about this privacy policy, wish to access or correct your information, or want to make a complaint, please contact me:

10. Changes to This Policy

I may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of this website after changes are published constitutes acceptance of the updated policy.

11. Governing Law

This privacy policy is governed by the laws of Queensland, Australia, and the Commonwealth of Australia, including the Privacy Act 1988 (Cth). Any disputes arising in relation to this policy are subject to the exclusive jurisdiction of the courts of Queensland.